Refund policy
RETURNS
When your order arrives, please inspect the package for any damage that may have occurred during shipment. If damage has occurred to the item(s) in your shipment, please contact us immediately at support@zirh.com.
You will be required to provide your order number as well as your email address used for site login.To ensure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by USPS.
SATISFACTION GUARANTEE
If you are not completely satisfied with your purchase, you may return or exchange items within 30 days of delivery. Please reach out to support@zirh.com to receive details on how to return your item.
Refunds may take up to 30 days to be credited to your credit card and account. Your financial institution may take an additional seven business days to reflect this transaction. Please note that ZIRH only accepts returns or exchanges on products that have been purchased through zirh.com. Make sure to provide via email the tracking number, in order to validate your return and process your refund.
Product purchased elsewhere must be returned or exchanged at the location of purchase and are subject to the return policy of that retailer. Products purchased at zirh.com may not be returned or exchanged at any other retailer. Likewise, we cannot accept any other retailer’s store returns or exchanges. ZIRH does not pay for shipping and handling on returns and exchanges.
